FAQs

What is The Shopist?

The Shopist is a UAE-based online store focused on providing high-quality and trendy products to its customers.

What payment methods do you accept?

We accept all major credit cards, debit cards through a secured payment gateway (Stripe), and also offer Cash On Delivery option.

Is it safe to use my credit/debit card on your site?

Yes, we use Stripe's secure payment gateways and maintain high standards of security when it comes to our customers’ personal information. All transactions are SSL (Secure Socket Layer) protected. Your information is securely transmitted during the processing of all payments.

Do you offer Cash On Delivery (COD)?

Yes, we offer a risk-free Cash On Delivery option for our customers.

How long does delivery take?

Delivery times may vary based on your location and the product ordered. We aim to deliver your orders within Dubai, Sharjah and Abu Dhabi within 1 to 2 days and other emirates within 2 to 4 days.

What is your return policy?

If you’re not satisfied with your purchase, you can return it within 3 days. Refunds are processed on a case-to-case basis depending on the condition of the item returned. Refer to our Refund and Returns policy.

How can I track my order?

Once your order is shipped, we will send you an email with your tracking information.

Do you ship internationally?

Currently, we are focused on serving customers within the UAE.

How can I contact customer service?

Our customer service team is available 24/7 to assist you with any queries. You can reach us via email at support@theshop.ist or message/WhatsApp us at (+971) 54 214 3369